Privacy Policy
PRIVACY POLICY
SURPLUS CAPITAL RECOVERY GROUP LLC
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
SURPLUS CAPITAL RECOVERY GROUP LLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
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WHO WE ARE
This Privacy Notice describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), including when you:
• Visit our website
• Contact us regarding surplus funds recovery services
• Engage with us for consultations, claims assistance, or support
• Participate in marketing communications (if you opt in)
If you do not agree with our policies and practices, please do not use our Services.
If you have any questions, contact us at:
📞 +1 608-218-3768
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SUMMARY OF KEY POINTS
Do we process sensitive personal information?
No, we do not process sensitive personal information.
Do we receive information from third parties?
No, we do not receive personal information from third parties for marketing purposes.
How do we process your information?
We process your information to:
• Provide surplus capital recovery services
• Communicate regarding claims and documentation
• Maintain compliance with applicable laws
• Prevent fraud and ensure security
• Maintain opt-in/consent records
We only process your information when we have a valid legal basis.
Do we share your information?
We do not sell, trade, or share your personal information with third parties for marketing or promotional purposes.
The only limited exceptions include:
• Service providers (such as customer support subcontractors) strictly for business operations
• Legal obligations (court orders, government requests, or regulatory compliance)
• Business transfers (with notice provided)
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
All text messaging opt-in data and consent records will never be shared.
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1. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide when you:
• Submit an inquiry
• Request assistance with surplus funds recovery
• Sign agreements or service contracts
• Communicate with us
Personal Information May Include:
• Name
• Email address
• Phone number
• Mailing address
• Documentation related to surplus fund claims
• Payment information (if applicable)
• SMS/email opt-in records and timestamps
Non-Personal Information:
• IP address
• Device information
• Browser type
• Website usage data
• Cookies and tracking technologies
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2. HOW WE USE YOUR INFORMATION
We use your information to:
• Assist with surplus capital recovery services
• Review eligibility and documentation
• Process agreements and payments
• Provide updates regarding your claim
• Maintain compliance with legal and regulatory requirements
• Prevent fraud and ensure security
Marketing communications are sent only with your explicit consent. You may opt out at any time.
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3. SMS MESSAGING & COMPLIANCE
Text Message Terms & Conditions
By opting into our SMS services, you agree to receive messages related to:
• Claim updates
• Appointment reminders
• Customer support
• Important service notifications
Opt-In Consent:
• Messages are sent only after explicit opt-in
• We maintain timestamped consent records
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws
Opt-Out:
• Reply STOP to cancel
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• Opt-out requests are processed within 24 hours
Help:
• Reply HELP for assistance
• Or contact: [email protected]
• Phone: +1 608-218-3768
Carrier Disclaimer:
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement:
• No mobile information will be shared for marketing/promotional purposes
• Opt-in data and consent records are never shared
• Information may be shared with subcontractors solely for operational support
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4. COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
• Improve website performance
• Analyze usage
• Enhance user experience
You may disable cookies through your browser settings.
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5. DATA RETENTION
We retain your information only as long as necessary to:
• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
Once no longer required, data is securely deleted or anonymized.
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6. DATA SECURITY
We implement reasonable technical and organizational safeguards to protect your information.
However, no online transmission is 100% secure. Use our services at your own risk and ensure you access them in a secure environment.
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7. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Access your personal data
• Request correction
• Request deletion
• Withdraw consent
• Opt out of marketing
To exercise your rights, contact:
📞 +1 608-218-3768
We will respond in accordance with applicable laws.
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8. DO-NOT-TRACK
We currently do not respond to Do-Not-Track browser signals due to the lack of a uniform industry standard.
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9. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states (including California, Colorado, Connecticut, and Virginia) may have additional rights under applicable state privacy laws.
To exercise your rights, email:
We will verify your identity before processing requests.
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10. CONTACT US
If you have questions about this Privacy Policy or how your information is handled, contact:
SURPLUS CAPITAL RECOVERY GROUP LLC
📞 +1 608-218-3768